Welcome to another SBS staff spotlight. We recently interviewed Chonda Shupe of SBS Accounting & Advisors. Get to know Chonda in this profile of her role at SBS.
Jonathan Bill: How long have you been at SBS?
Chonda Shupe: 4 months
JB: What do you do for SBS?
CS: I am an account manager.
JB: What is the most satisfying part of your job?
CS: I think the most satisfying part of my job is being able to help people with their finances. Not everyone has the skill, or the time, to handle their books, and that’s where we come in to help. Helping clients focus on the areas they excel in their business, and having us focus on the areas we excel, is such a win-win situation for everyone.
JB: What do you think is the most productive app to use with QuickBooks Online (QBO)?
CS: Personally, I love Bill.com. It just makes the workflow of paying bills so easy, and saves so much time.
JB: What is it like working remotely, and what tools do you use to do?
CS: I really enjoy working remotely. It’s nice not having to lug the old book bag, full of stuff, to the office daily as I used to. No traffic to compete with, and coffee is always available, so what’s not to love? We work by logging into our remote server, and I have two huge monitors to be able to work in a paperless world. It’s very different, and not the norm in the beginning, but after a while, you really get used to it and enjoy all the work you can get done without interruptions.
JB: Can you describe a complicated client issue and how you solved it?
CS: I have a client who has been having some technical issues with an app, and we all know that can get complicated – trying to figure out the problem, working with tech support and the time it takes to do all that. You’re trying to be account manager, but also IT Tech, all at the same time. I have been able to help solve several problems and/or issues recently by researching and utilizing my IT background. Troubleshooting issues and solving them are another satisfying part of my job.
JB: What is your favorite thing to do outside of work?
CS: Spend time with my family and church activities.
JB: Thanks Chonda!